Shipping & Returns

Orders will be processed within 1–3 working days after payment has been received and confirmed.

Delivery Times

3-10 business days.

• Customers are responsible for ensuring that the delivery address provided is accurate and complete. We cannot accept responsibility for orders delivered to an incorrect address supplied by the customer.
• Please note that delivery times are estimates only and may be affected by customs clearance procedures, weather conditions, or carrier delays. We shall not be held responsible for delays caused by shipping carriers, customs clearance procedures, or circumstances beyond our reasonable control.
• If your parcel is lost or arrives damaged, please contact us within 7 days of delivery so that we may assist in resolving the matter with the carrier.

You have 14 days to send your unwanted item(s) back to us from the date your parcel is delivered.

Lucky Dips and Mystery Bags cannot be returned for refunds, exchanges, or store credit.

In the interest of hygiene, we cannot accept refunds or exchanges on pierced items.

To be eligible for a return, your item(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. 

Returned goods are your responsibility until we receive them back. We are not responsible for items lost in transit. We strongly recommend returning items using a tracked and insured service. We cannot offer refunds, exchanges, or store credit if your return is lost in transit.

• Attention: Customs declarations for all international returns must be marked ‘Returned goods. No commercial value’ on your customs declaration.
• Defective or Incorrect Goods: If you receive a defective or incorrect item, please contact us immediately. You are entitled to a repair, replacement, or full refund, including standard delivery costs. Please provide your order number and photos of the defect, if possib
• Refund: We will refund you within 30 days of receiving the returned goods.

For any questions or to initiate a return, please contact:

contact@bijounacre.com