Refund policy

Order Modifications and Cancellations

• If an incorrect delivery address has been entered, please contact the team at contact@bijounacre.com to make modifications to your order as soon as possible. Please carefully review your information when placing your order.
  
• Orders can be cancelled or modified before shipment.
• Weekend orders are processed the next business day.
• Contact our customer service for any order change.

 

Return Conditions

• Return Period:  14 days from the delivery date
• Restocking Fee: None
  
• Processing Fee: None
• Refund Time: Within 7 business days
  
• Shipping Costs for Returns: Customers are responsible for return shipping costs

In the interest of hygiene, we cannot accept refunds or exchanges on pierced items.

If you receive a defective or incorrect item, please contact us immediately. You are entitled to a repair, replacement, or full refund, including standard delivery costs. Please provide your order number and photos of the defect.

 

Delivery Day Return Policy

Our return policy is based on the delivery day, not the purchase day, to ensure you have enough time to inspect your purchase. If an item is in transit beyond the specified 14-day return policy period, we will consider this and allow returns accordingly. The return policy period starts from the day the item is delivered to your specified address.

 

 

Initiate a Return

 

Contact Us

• Contact our customer support team via our contact form or withdrawal form with your order number and reason for the return (product defect, change of mind, etc.).

 

Return Authorization

• Our team will review your request within 2 business days and provide a return authorization through email.

   

Packaging and Shipping

• Your item(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. 
• Follow the provided instructions for packaging and shipping in the return authorization, the return address will be included in the instructions.
• Return the item with a tracked and insured service. Returned goods are your responsibility until we receive them back. We are not responsible for items lost in transit. We cannot offer refunds or exchanges if your return is lost in transit.

Attention: Customs declarations for all international returns must be marked ‘Returned goods. No commercial value’ on your customs declaration.

 

Required Documents

• Include a copy of the return authorization with the returned item.
• Attach photos if necessary to support claims of damages or defects.

 

Refund

Once we have received and inspected your return, we will notify you of the refund status. If approved, refunds will be processed within 7 business days to your original payment method. The method of refund will be the same as your original payment.