Shipping policy

Shipping Coverage

With our courier partner, YunExpress, 4PX and Colissimo, we ship to all EU countries (except Slovenia): France, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czechia, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain and Sweden. Future expansion of shipping areas is under consideration.

Shipping Costs

Country	Flat Rate	Free shipping over
France	€5.95	€55
Austria	€5.95	€55
Belgium	€5.95	€55
Bulgaria	€5.95	€55
Croatia	€5.95	€55
Republic of Cyprus	€5.95	€55
Czechia	€5.95	€55
Denmark	€5.95	€55
Estonia	€5.95	€55
Finland	€5.95	€55
Germany	€5.95	€55
Greece	€5.95	€55
Hungary	€5.95	€55
Ireland	€5.95	€55
Italy	€5.95	€55
Latvia	€5.95	€55
Lithuania	€5.95	€55
Luxembourg	€5.95	€55
Malta	€5.95	€55
Netherlands	€5.95	€55
Poland	€5.95	€55
Portugal	€5.95	€55
Romania	€5.95	€55
Slovakia	€5.95	€55
Spain	€5.95	€55
Sweden	€5.95	€55

There are no hidden shipping fees. All customs duties and import taxes are included in the total price you have paid. No additional fees will be required from you upon delivery.

Order Processing Time

All orders are processed within 3 business days after payment has been received and confirmed.
Orders placed after 11:00 AM GMT will be processed the next business day.

Shipping Times

All EU countries (except Slovenia) : 7-12 business days

Customers are responsible for ensuring that the delivery address provided is accurate and complete. We cannot accept responsibility for orders delivered to an incorrect address supplied by the customer.
Please note that delivery times are estimates only and may be affected by customs clearance procedures, weather conditions, or carrier delays. We shall not be held responsible for delays caused by shipping carriers, customs clearance procedures, or circumstances beyond our reasonable control.
If your parcel is lost or arrives damaged, please contact us within 7 days of delivery so that we may assist in resolving the matter with the carrier.

Track your order

A tracking number will be provided via email after dispatch.
Track your order using 17TRACK services.
For real-time tracking, visit the 17TRACK website or tracking portal.
If you have any tracking queries, our support team is ready to assist.

Order Modifications and Cancellations

If an incorrect delivery address has been entered, please contact the team at contact@bijounacre.com to make modifications to your order as soon as possible. Please carefully review your information when placing your order.
Orders can be cancelled or modified before shipment.
Weekend orders are processed the next business day.
Contact our customer service for any order change.

In accordance with European law, you have 14 days from the date of receipt of your order to exercise your right of withdrawal. For more information, please refer to our Returns Policy.

Policy Updates